I am so Angry its Difficult to Type. An eBay, Paypal Story
Paypal is fucking me over!
Today was one more phone call with a Paypal Customer “Service” rep. I put service in quotes because Paypal service is a joke.
It started with me selling a camera
This all started when I sold my Sony camera on eBay in October. The customer had the camera for two weeks then emailed me and said it was broken and he wanted a full refund. Obviously I said no. So he escalated this to a dispute on eBay. I sent documentation to eBay showing that I had the camera fully serviced by Sony warranty immediately before I sold the camera. After a month eBay finally settled in my favour.
Great I thought, It’s over, I won. It only cost me $50 in long distance phone calls, and another $86 in bank fees. The bank fees were because eBay was trying to charge my Paypal account for seller fees of the camera. The thing is eBay had locked my Paypal account. So Paypal automatically tried to remove money from my Chase bank account which didn’t have enough to cover the charges.
Anyway I figure $136 is an acceptable loss to get rid of this issue.
Then I get notified from Paypal that my account is once again locked because the buyer filed a claim with his credit card company saying the item was damaged on delivery.
This is where round 2 starts
Paypal notified me I have 10 days to upload proof to support my case. In these situations Paypal is supposed to act as my lawyer and fight the credit card company. However Paypal has had such poor communication with me that I severely doubt their capacity to represent me.
I tried using their online uploading tool, and confirmed that the files were uploaded. Two days later I checked back and the files were gone. The Paypal rep said I had never uploaded anything. Completely ignoring the fact that I had an email from Paypal confirming receipt of the upload.
Still they claimed that I would now have to email the documents. So I emailed them at two different address’ they provided me. And I got an email receipt that my emails were received. A couple days later I check the case and there is a message in the message center saying they don’t accept documents via email! Never at any time did they send me an email to say they would not accept over email. So had I not decided to check, I could easily have bypassed the 10 day period I had to respond.
Eventually I was able to get the documents uploaded. Great. I sent them the proof the camera was fully checked out before sale and a transcript showing the customer stating that even if the camera was in perfect condition he just didn’t want it!!
(the message reads from the bottom up)
I figured that in a few days it would again be settled in my favour.
And Then Today
Today I get charged by Paypal $20. Yup, they charged me because someone is attempting a chargeback on my account. I logged into Paypal, and not only are they trying to charge me but the dispute is now listed as complete and the buyer has been refunded the money. Apparently that happened 4 days ago. Yet I received no notification from Paypal that any action was taken.
So today I just called Paypal again. The service rep apologizes profusely, they always do, but they never mean it. She explained that just because the website says the case is closed does not mean the case is closed. They are still fighting to get my money back from the buyer’s credit card company.
In the mean time. My paypal account is locked with a $-2000 balance so I can no longer accept any payments or make any payments using Paypal. I have no camera. And Paypal tells me the buyer’s credit card company has three months before they even need to respond to this issue. Paypal told me to just sit back and wait till they hear from the credit card company. I reminded the rep that up to this point Paypal has not notified me of any prior developments so how do I know they will contact me later. The rep did not have a response to that question…
So I have no money from the sale, My main way to get paid from customers is locked, The camera is sitting with the buyer, Oh, and I have now spend another $60 on long distance charges to Paypal.
In the mean time. I am cut off from a major source of my travel money. There is no guarantee that I will ever get my money, or that I will ever get the camera returned if I don’t get my money. Basically eBay and Paypal have stolen approximately $2500 from me. That does not include my seller fees, bank fees, and long distance fees.
If you would like to help me out financially please head over to my Smugmug website and buy a print or two. Smugmug deposits directly into my account so I can avoid the Paypal issue.
Thanks for listening to this rant. I hope your experience with Paypal never gets this bad.
If you have a horrible Paypal story to tell, share it in the comments below.